Question 1

What are the main eligibility requirements?

Accepted Answer

A minimum combined monthly income equal to 3x the asking rent is one of the most important factors. For example, $1,300/month rent requires at least $3,900/month combined gross income. Credit is not a major factor — we evaluate the full picture of your financial situation.

Question 2

How do I apply?

Accepted Answer

Each applicant 18+ must submit: an online application, front and back copy of an acceptable government-issued ID, Social Security card or valid alternate foreign-citizen document, and proof of income such as pay stubs, tax returns, bank statements, letter of employment, profit and loss statement, Social Security benefit statements, or court order agreement.

Question 3

How long does the application process take?

Accepted Answer

Most applications are processed in as little as one business day, though some may take several days once all applications and supporting documents are received and reviewed.

Question 4

How much is the processing fee to apply?

Accepted Answer

$35 per applicant.

Question 5

How do I pay rent?

Accepted Answer

Rent is paid online via Cozy.co, a convenient and secure tenant portal. You'll receive onboarding instructions once your lease is signed.

Question 6

Is a security deposit required?

Accepted Answer

No traditional security deposit is required. Tenants may instead secure low-cost Rhino insurance as an alternative — making it easier to move in without a large upfront deposit.

Question 7

Where are the properties located?

Accepted Answer

Our properties are located in Texas, primarily in Dallas and Paris, TX. Refer to each property's listing page for the specific address and map.

Question 8

How do I schedule a viewing appointment?

Accepted Answer

Contact us with your preferred dates and times and we will coordinate a viewing appointment for you. You can reach us by phone, email, or through the contact form on our website.

Question 9

What are your business hours and how can I contact you?

Accepted Answer

Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Email: comfortlivingtexas@gmail.com
Phone: (469) 324-8739

Question 10

How do I connect the alarm system?

Accepted Answer

All properties include a SimpliSafe alarm system. Once you move in, contact SimpliSafe directly to activate your service and set up your account.

Question 11

How long is the lease and what are the terms?

Accepted Answer

The standard lease is 12 months and follows the Texas Association of Realtors (TAR) lease terms. Flexible options may be available — contact us to discuss.

Question 12

Are pets allowed?

Accepted Answer

Pets are allowed in most properties with a signed pet addendum and a $150 pet deposit per pet. Specific pet policies vary by property — check each listing for details.

Question 13

What if I don't meet the minimum income requirement?

Accepted Answer

You may apply with a co-applicant or co-signer whose income can be combined with yours to meet the 3x rent guideline. Contact us to discuss your options.

Question 14

Can I modify or paint the property?

Accepted Answer

No modifications, painting, or alterations may be made to the property without prior written approval from the landlord.

Question 15

How do I file a maintenance request?

Accepted Answer

Submit all maintenance requests through the tenant portal on Cozy.co. This ensures your request is properly logged, tracked, and addressed in a timely manner.

Question 16

Are utilities included in the rent?

Accepted Answer

Generally, utilities are not included. Tenants are responsible for water, electric, and gas where applicable. Exception: water and sanitation utilities are included for the 4710 Reiger property. Check each property listing for specific utility details.

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